Industries · Device servicing and technology
Telecommunications: installations and field service
Connections, equipment installation and fault fixing at customer sites: a work order with device and address, and installer hours by phone.
What changes
Less searching, phoning and retyping
Customer equipment
Routers, antennas and devices with serial numbers.
Installers in the field
Everyone sees their own work orders for today and records arrivals by phone.
Documentation
Photos of the installation and notes stay on the work order.
Features for your business
Device servicing and technology
Electrical, IT, telecoms, medical equipment and maintenance of equipment at customer sites.
Device on the work order
The customer's device with serial number, model and a history of every job done on it.
Overview of all work orders
Which jobs are waiting, which are in progress and which are ready for collection.
Time tracking
The technician starts and stops work, and the time goes onto the work order and into the monthly records.
On-site arrivals
An NFC or QR point at the customer's site records arrival and departure by phone.
Customer portal
Customers submit requests and report faults themselves, and you turn them into work orders.
Invoices and e-invoices
Fiscalised invoice (FURS) from the work order, and e-invoices for business customers.
How it works in practice
Telecommunications
Fault report
The customer calls, drops in or reports the fault on the portal.
Work order with device
Open a work order with the device and assign it to a technician.
Service
The technician records time, parts and notes, and the customer gets a notification.
Handover and invoice
Hand the device back – the invoice is created from the work order.
Frequently asked questions
Telecommunications
Yes. Every device has its own record with serial number and work order history.
In Work reports you keep a log of hours by customer, and at the end of the month you prepare a report and an invoice from it.
Yes, if you invite them to the customer portal. There they see their own requests and work orders, never other customers’ data.
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