Industries · Device servicing and technology
Pharmaceuticals and medical equipment: medical device servicing with clear traceability
With medical equipment, traceability matters. Every device has a history of services, inspections and replaced parts.
What changes
Less searching, phoning and retyping
Traceability
Serial number, location and every job on the device record.
Routine inspections
Work orders for periodic inspections and an overview of what's due.
Documents and signatures
Signing workflow for reports and customer confirmations.
Features for your business
Device servicing and technology
Electrical, IT, telecoms, medical equipment and maintenance of equipment at customer sites.
Device on the work order
The customer's device with serial number, model and a history of every job done on it.
Overview of all work orders
Which jobs are waiting, which are in progress and which are ready for collection.
Time tracking
The technician starts and stops work, and the time goes onto the work order and into the monthly records.
On-site arrivals
An NFC or QR point at the customer's site records arrival and departure by phone.
Customer portal
Customers submit requests and report faults themselves, and you turn them into work orders.
Invoices and e-invoices
Invoice by your country's rules from the work order, and e-invoices for business customers.
How it works in practice
Pharmaceuticals and medical equipment
Fault report
The customer calls, drops in or reports the fault on the portal.
Work order with device
Open a work order with the device and assign it to a technician.
Service
The technician records time, parts and notes, and the customer gets a notification.
Handover and invoice
Hand the device back – the invoice is created from the work order.
Frequently asked questions
Pharmaceuticals and medical equipment
Yes. Every device has its own record with serial number and work order history.
In Work reports you keep a log of hours by customer, and at the end of the month you prepare a report and an invoice from it.
Yes, if you invite them to the customer portal. There they see their own requests and work orders, never other customers’ data.
Related industries
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